Sap Cloud Service Level Agreement

The add-in defines additional specific terms, contains additional information about usage metrics, and describes multiple cloud services in a single addition. If we do not meet and maintain service levels for each service as described in this SLA, you may be entitled to a credit on a portion of your monthly service fee. We will not change the terms of your SLA during the first term of your subscription; However, if you extend your subscription, the current version of this SLA at the time of the extension will apply for the duration of the renewal. We will notify them at least 90 days in advance of significant adverse changes to this SLA. Service credits apply only to fees paid for the service, service resource, or service level for which a service level has not been met. In cases where service levels apply to individual service resources or separate service levels, service credits apply only to the fees paid for the service resource or service level concerned. Service credits awarded during a billing month for a given service or service resource do not exceed your monthly service fee for that service or service resource, depending on applicability, during the billing month. The order form is your order document to subscribe to SAP`s business cloud services. It defines the commercial conditions and defines the structure of the contract.

This Service Level Agreement for Microsoft Online Services (this “SLA”) is part of your Microsoft Volume License Agreement (the “Agreement”). The majestic terms used in this SLA, but not defined, have the meanings ascribed to them in the Agreement. This SLA applies to Microsoft Online Services (“Service” or “Services” listed here), but does not apply to separate services provided or connected to the Services, or to local software that is part of a Service. The General Terms and Conditions of Sale (GTC) describe the main legal provisions applicable to the chosen cloud service, including rights of use, customer data, warranties, confidentiality and limitations of liability. . . .